This page covers Therapy Terms and Conditions, Online video & class disclaimer and Privacy Policy
Therapy Terms and Conditions
This is a mutual agreement negotiated between Emily Andrew (the therapist) and you (the client) prior to the commencement of our sessions. It highlights my responsibilities as the practitioner towards you, as well as the responsibilities within the therapeutic relationship.
Initial Consultation and Assessment
During our first session, we will have an in-depth consultation where you will have the opportunity to explore your present challenges and go through an initial assessment.
After you have booked, you will receive an email with a short online questionnaire which should take 5 minutes. Please take some time to fill this in before our first session.
Confidentiality Agreement
Any information disclosed by the client during sessions is considered confidential. This includes personal details, thoughts, feelings, and any specific information shared in the therapeutic environment. However, there are exceptional cases where, under certain regulations, Emily Andrew might ethically or legally have to give information to relevant authorities, for example:
- Where legally compelled to do so.
- Where there is reason to believe that someone, especially a child, is at risk of harm.
- Issues which concern harm to self or others.
- Where there is a duty to the public to disclose.
- Where disclosure is permitted by law and required to protect the service provider's interest.
- Where disclosure is made at your request or with consent.
- You agree to share information relating to your case with clinicians involved in your care for the purposes of managing your clinical pathway.
- To contact your GP about your condition and treatment if she thinks it would be of benefit to you to do so.
Informed Consent
By agreeing to these terms and conditions and participating in sessions, you are providing informed consent to participate in therapy.
Emergency Situations
In case of an emergency, please contact emergency services or go to the nearest hospital. For urgent support outside of working hours, mark your email as urgent and I will get back to you as soon as possible.
Data Protection and Privacy
Your data will be stored and handled in compliance with relevant data protection laws. For more details, please refer to my privacy policy.
Technology and Communication
Communication and therapy sessions may be conducted via digital platforms. While I take measures to ensure confidentiality, please be aware of potential risks associated with electronic communication.
Supervision and Professional Development
As an integrative therapist, I receive regular supervision and undertake continued professional development to ensure the highest standards of ethics and efficacy for my clients. I abide by the code of ethics of the GHR* and EFT International** which you can read on their websites.
Working Hours
My standard working hours are Wednesdays - Fridays (8:30 am - 5:00 pm). These are subject to change. Emails are monitored, but outside of the above hours, you may get a delayed response. If you need urgent support, please mark your email as urgent and I will get back to you as soon as possible.
Clients on packages are able to contact in between sessions using the Voxer app (https://web.voxer.com/u/emjandrew) to access additional support until sessions end. The best efforts will be made to respond promptly, but cannot be guaranteed and may be slower in the evenings and on weekends. This service isn't available for ad-hoc or single session clients unless otherwise agreed.
After a series of sessions have ended, you are able to arrange check-ins at 1 month, 3 month, and 6 month intervals. This can be discussed in the final session, and you can choose to respond to check-in emails or not. Any unanswered check-ins will assume that this service is no longer needed, but the option to email Emily at any time will still remain.
Client Satisfaction
The client undertakes sessions on the understanding that it is a collaborative process in which success cannot be guaranteed; progress depends in part upon the motivation and participation of the client. If at any point you have feedback on how sessions could be altered to better suit your needs or if you are dissatisfied with the service, I encourage clients to discuss this in session to ensure you are getting the most out of your time. Due to the nature of the service, refunds for sessions undertaken cannot be issued.
Scope of Practice and Referrals
Emily Andrew is a certified therapist (for full details please follow: https://www.wearemindbody.co.uk/about) that can support sub-clinical eating disorders, addictions, and mental health conditions including but not limited to depression, anxiety, phobias, stress, pain, and illness. Emily Andrew is not able to diagnose clients, and anything said in sessions is not intended to replace any medical advice previously given. If you are looking to work on an eating disorder, it may be required to be additionally supported by a qualified dietician, nurse, or GP in order to support you at a high level and work ethically. Due to being a private therapist, it is not possible to provide support to those who are at a very low weight, need meal support, extensive observations, or require hospitalization.
If at any point a referral to another practitioner, therapist, or medical professional needs to be made, this will be discussed with you. Emily Andrew accepts no responsibility for the services provided by any external practitioners to whom you are referred. It is recommended that you thoroughly research and consider the qualifications and suitability of any referred practitioner before commencing treatment with them. The decision to follow up on any referral rests solely with you, the client, and Emily Andrew cannot be held liable for any outcomes resulting from such referrals.
Termination of Therapy
Either party may terminate the therapeutic relationship. If you wish to terminate therapy, please provide notice. I will ensure a smooth transition and provide referrals if necessary.
Payment of Fees and Cancellation Policy
Fees are payable at least 72 hours before each session by BACS or as part of the online booking process.
BACS Details: Emily Andrew 20556872 60-83-71 (Starling Bank)
Rescheduling is available dependent on availability and can be done by emailing hello@wearemindbody.co.uk, unless it is 24 hours before the session start time. If you need to cancel a session within the 24-hour period, you may be charged. No-shows with no communication will be payable in full. If you decide to end the block of sessions early and you have paid in full, you are entitled to a refund of your remaining sessions outside of the cancellation policy.
Changes to Terms and Conditions
These terms and conditions may be subject to change. You will be informed of any updates.
Client's Right to Access Records
You have the right to access your records or request corrections to your records. Please contact me if you wish to do so.
Pilates & Barre Classes
Booking and Cancellation Policy
All bookings and purchases are non-refundable.
Cancellations or rescheduling by the client must be done at least 72 hours in advance. After this period, there is no guarantee that the booking can be transferred or refunded.
Block Passes
Block passes are to be used within the intended half-term block.
If you are unable to attend a class, you may request a credit or refund subject to the teacher’s discretion, provided you cancel or reschedule at least 72 hours before the class starts.
Any refunds will adjust the package price to a pay-as-you-go rate, and you will be refunded the difference minus the booking fee.
Class Pass Codes
Class pass codes will expire after 60 days. All bookings must be made before expiration.
Health Questionnaire
Before attending any class, it is important to fill in the online health questionnaire.
Personal Responsibility and Safety
It is imperative that you listen to your body during any class you attend. For online classes, the instructor cannot check your form, so extra caution is advised.
If you have any injuries or have had a baby in the last 8-12 weeks, a private 1-1 session is recommended before joining a group class.
Medical Disclaimer
Emily Andrew is not able to provide medical advice. Any information given should be used with your own common sense.
Assumption of Risk
While all care will be taken, any exercise a client partakes in is done so voluntarily and at their own risk. By participating in classes, you agree to discharge and release Emily Andrew from any and all claims or causes of action.
Online Classes & Videos Disclaimer
If you attend classes in person you will be required to fill in a health questionnaire or attend an assessment before attending classes or 1-1s. This is so I can find out about you, your individual needs and any medical conditions that you may have. If you are attending in person you will receive this either in person or via email.
With online classes it is not possible to do this. By watching, reading or engaging with the information, videos, blog posts and other material provided by Emily Andrew, on any site or platform, you are acknowledging and agreeing you have read and understood the following Terms and Conditions.
When starting a new exercise routine always consult your doctor and listen to your body. You should understand that when participating in any exercise/program, there is the possibility of physical injury. If you choose to engage, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge Emily Andrew/MB On Demand from any and all claims or causes of action. You also accept that video and all other material is property of Emily Andrew/MB On Demand and cannot be duplicated, copied, shared or used on any unauthorised platform or for monetary gain.
By continuing to sign up to my online booking system or using any online material supplied you are agreeing to all of the above terms and conditions.
We Are MindBody Privacy Policy
This privacy policy applies between you, the User of this Website and We are MindBody/Emily J Andrew, the owner and provider of this Website. We Are MindBody takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.
Please read this Privacy Policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
i. Data– collectively all information that you submit to We Are MindBody via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
ii. Data Protection Laws– any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
iii. GDPR-the General Data Protection Regulation (EU) 2016/679;
iv. We Are MindBody, we or us– Emily J Andrew of We Are MindBody of Cheltenham
v. User or you– any third party that accesses the Website and is not either (a)employed by We Are MindBody and acting in the course of their employment of (b) engaged as a consultant or otherwise providing services to and accessing the Website in connection with the provision of such services; and
vi. Website– the website that you are currently using, www.wearemindbody.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the content requires a different interpretation:
a. The singular includes the plural and vice versa;
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. A reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. Reference to any statutory provision includes any modification or amendment of it;
f. The headings and sub-headings do not form part of this privacy policy.
Scope of this privacy Policy
3. This privacy policy applies only to the actions of We Are MindBody and Users with respect to this Website. It does not extend to any website that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, We Are MindBody / Emily Andrew is the “data controller”. This means that We Are MindBody determines the purposes for which the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. Name;
b. Date of birth;
c. Gender;
d. Emergency contact details;
e. Contact information such as email addresses and telephone numbers;
f. Demographic information such as postcode, preferences and interests;
g. Health questionnaire details;
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. Data is given to us by you; and
b. Data is collected automatically.
Data that is given to us by you
7. We Are MindBody will collect your Data in a number of ways, for example:
a. When you contact us through the Website, by telephone, post, e-mail or through any other means;
b. When you register with us and set up an account to receive our products/services;
c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. When you enter a competition or promotion through a social media channel;
e. When you make payments to us, through this Website or otherwise;
f. When you elect to receive marketing communications from us;
g. When you use our services;
In each case, in accordance with this privacy policy.
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to our services, Website content and navigation, and includes your IP address, the fate, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. Internal record keeping;
b. Improvement of our products/services;
c. Transmission by email of marketing materials that may be of interest to you;
d. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
In each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft opt-in:
a. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example. You contact us to ask us for more details about a particular product/services, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
13. We may share your Data with the following groups of people for the following reasons:
a. Our employees, agents and/or professional advisors – to obtain advice from professional advisers only if necessary;
In each case, in accordance with this privacy policy.
Keeping Data secure
14. We will use technical and organisational measures to safeguard your Data, for example:
a. Access to your account is controlled by a password and a user name that is unique to you.
b. We store your Data on secure servers.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: hello@wearemindbody.co.uk
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
17. Unless a longer retention period if required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
19. You have the following rights in relation to your Data:
a. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct-the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict out use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Fata.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set our above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data); please contact us via this email address: hello@wearemindbody.co.uk
21. Ig you are not satisfied with the way a complaint you make it relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https:/ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
24. Emily Andrew/We Are MindBody may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of We Are MindBody. Data provided by Users will. Where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will. Under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
General
27. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
28. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected/
29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
30. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
31. Emily Andrew/ We Are MindBody reserves the right to change this privacy policy as we may deem necessary from time to rime or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms and the privacy policy on your first use of the Website following the alterations.
32. You may contact Emily Andrew/We Are MindBody by email at hello@wearemindbody.co.uk
